More countries are now being affected by the coronavirus. Everyone is experiencing the consequences and we are unsure how long this situation will last. And of course, you also have questions. We have gathered all the information on this page.
Latest update 24-04-2020, 17:30
All tours cancelled until 27 May
We have decided to cancel all trips from the Netherlands until 27 May. We have extended this period due to the continuous measures in the Netherlands and at our destinations. With this decision, we want to offer our passengers clarity about their trips .
If your trip has been cancelled, you will receive a voucher to book a new trip. The main booker will receive an email about this within 2 weeks.
If your outbound flight- hotels is before 27 May, and your return flight is after that date, we will cancel your whole booking.
Why do I receive a voucher instead of a refund?
This is a very exceptional situation of unprecedented size. We will give you a voucher, so you can fly with us at a later date. This is how we keep our promise to bring you to your destination, only at a later time.
Rebook your trip without paying a change fee
We are happy to think along with you if you want to postpone your trip.
Have you booked a trip that departs in the period from 27 May and 30 September?
Then you can rebook your trip (to the same destination) without any change costs until 31 March 2021. Is your new trip ticket more expensive than your original trip ticket? Then you only have to pay the fare difference. If your return journey is after 30 September, you have to pay the normal change fee.
You can change your trip date easily Just call the our Service Centre +31631500006 .
Voucher for cancelled flight
If your trip has been cancelled, you will receive a voucher worth the full amount of your booking. We have chosen for this because this is a very exceptional situation, in which we have cancelled a lot of flights. With this voucher you can book a new flight with us to a destination of choice.
- The voucher is valid for 1 year from the moment you received it.
- You can use the voucher for all trip until 31 October 2021.
- You don't have to spend your voucher in one go. If there is an amount left over, you can use it for a subsequent booking, until the balance has run out or the validity date has expired.
Request a refund after 1 year
If you have not used the voucher or have not used it completely after 1 year, you can request a refund. This can be a refund for the whole amount of the voucher or for the remainder.
Voucher for group bookings
If your group booking has been cancelled, you will receive an email from us. In this email we explain that you will receive a voucher worth the full amount of your booking. With this voucher you can make a new group booking via the group form.
Read more about the voucher for group bookings.
Questions for our Service Center
Our Service Center has shorter opening hours, because we have cancelled all our trips .
You can reach us from Monday to Friday from 09:00 till 17:00 via phone and WhatsApp +31631500006.
Am I entitled to a voucher?
If we cancelled your flight due to the coronavirus, the main booker will receive an email from us. This states that you are entitled to a voucher.
Can I also choose another destination with my voucher?
Yes, you can book a new trips to a destination of your choice with the voucher..
How can I book a trips with a voucher?
The voucher you receive contains a unique voucher code.
When will I receive my voucher?
You will receive your voucher by e-mail / WhatsApp at the beginning of May at the latest.
How long is my voucher valid?
The voucher is valid for 1 year from the moment you received it. You can use your voucher for trips until 31 October 2021.
Where can I spend my voucher?
You can use your voucher for all available trips / flights, hotels /.
Have you made a group booking?
You will receive an notification from us with more information.
My trip is in the cancelled period, can I still change my trips to another date?
No, if your trip is cancelled you will receive a voucher from us. This allows you to book a new trip. Rebooking your ticket to another date is unfortunately not possible.
My trip is in the period when all trip were cancelled, but I haven't received a message yet. How is this possible?
We will cancel your trip , you don’t have to do this yourself. Processing all cancellations is a lot of work. We do everything we can to inform passengers as soon as possible.
Does your trip have a departure date between 16 April and 27 May?
Then you will receive a cancellation confirmation from us soon.
So we ask you to wait a while. If you haven’t received notification from us by the end of April, please contact our Service Centre +316315000006 .
Frequently asked questions about rebooking or cancelling
Can I change or cancel my trip free of charge?
Have you booked a flight that departs before 1 October?
Then you can rebook your trip (to the same destination) without any change costs until 31 March 2021. You can find more information about this policy on top of this page.
From 1 October trips will depart as scheduled and the normal change conditions apply.